DELIVERIES

Standard delivery is charged per item and is variable depending on the item purchased.

All orders over £65.00 on our website receive free postage and packaging.

How much does UK & EU online delivery cost?

UK Standard Delivery	£2.99 to £4.99	Deliveries take 3 to 5 working days
Live Plants	PnP per item	Deliveries take 3 to 6 working days
EU Standard Delivery	£6.99	Deliveries take 3 to 5 working days, excluding public holidays

• Items over £500 are sent individually and will require a signature.
• Delivery to UK mainland addresses: Monday to Saturday generally 7.00am-6pm, excluding public holidays
• UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays

Next day delivery excludes below postcodes:

GY - Channel Islands	IM - Isle of Man	JE - Jersey	HS2 - Lewis
PA61 - Colon say	PA62-75 - Mull	PA78 - Coll	ZE2-3 - Shetlands
KW16-17 - Orkney	PH30 - Corrour	PH41 - Mallaig	PH42 - Eigg & Muck
PH43-44 - Rhum & Canna

Now let’s take a look at the fine print to keep you totally informed:

While our normal Standard Delivery time is 3 to 5 working days (after dispatch of your order), this is an estimated delivery date – although we make every effort to have your items delivered within stated times, delays caused by our suppliers and the Royal Mail or courier services are not under our control, so we cannot accept any liability on delivery delays for up to 21 days from dispatch. This means we are not liable for any losses, costs, damages or expenses that arise due to their failure to meet the estimated delivery date.

We will deliver your items to the address you provided us when placing your order. Depending on the package size and value of the stock you’ve chosen, you might be asked to sign for the goods. If you happen to be out, the courier may attempt to deliver your package through your letter box or leave it with your neighbour. Alternatively, they will leave a calling card with their contact details so you can arrange a more suitable delivery time.

All first time orders can only be delivered to the billing address which is registered to your Ideal World account. Also be advised that it is not possible for us to deliver products within the same order to delivery addresses that differ from your registered membership address. You can however provide an alternative delivery address to us by ordering through our website, or when ordering by phone and speaking to one of our customer service representatives.

The placing of an order through our Call Centre or website is deemed conclusive evidence of your acceptance of these Terms & Conditions. Once paid for in full and delivered, the items are legally your property, meaning any loss or damage becomes your responsibility.

Delivery Outside the UK

Ideal World takes orders for delivery to the UK mainland, Northern Ireland and the Republic of Ireland, as well as the following EU (Zone 1) locations: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. PLEASE NOTE THAT THE EU (ZONE 1) DELIVERY LOCATIONS ARE ONLY APPLICABLE TO ONLINE ORDERS.

EU (Zone 1) Shipping is charged at £6.99 per day. Please ensure you select "EU Standard” at the checkout. Note delivery is 5-7 working days.

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

Please be aware that products such as batteries, perfumes, aftershaves, nail polishes and aerosols can only be shipped to the UK, France and Germany due to Mail restrictions. To avoid delay to the processing of your overseas order, please do not add any such products to your basket for dispatch to other countries as we will be unable to fulfil your order.

Stock Availability

All orders are subject to stock availability. Where you have ordered several products and not all are in stock, we may send you the products which are available, then send the remainder of your order as soon as the items are back in stock.

If certain goods happen to be out of stock, we will contact you within 30 days from the day after your order was placed. If the items are due to come back in stock, we will propose a new delivery date to suit you, or if you prefer we may be able to provide equally tantalising substitute goods.

If we’ve received payment from you for items that are out of stock and you do not want to wait for them to become available or are not interested in our offer of substitute goods, we will refund any money you’re due within 7 days of receiving your go-ahead.